These incidents – such as the downfall of Google Services last December – have underscored the weakness of digital communications and the systemic weakness of the network at a time when businesses and users depend on it more than ever. The next day, Fastly explained that the client’s innocent act had caused a hidden software bug in a computer program and caused the crash. Sites like Amazon, EL PAÍS, New York times, twitch, financial times o Reddit experienced problems and in some cases remained inaccessible to its users for about an hour. Most exciting was the global failure of the content distribution network so quickly that on June 8 thousands of pages were taken down from all over the world. , and financial services such as American Express, as well as several banks such as BBVA, or media such as EL PAÍS, among others.
On July 22, a failure in the services of US cloud services company Akamai caused outages of companies such as Airbnb, video game platforms such as Playstation Network or Steam, airlines such as Delta Air Lines, and distribution chains such as Costco Wholesale. 33% complained of server problems and 31% of difficulty loading content. In the case of Instagram, 36% of users did not find anything working within the app. 43% of WhatsApp users complained of connection problems, 29% of problems sending or receiving messages and 28% of problems with the entire app.
Downdetector, which records user feedback when the internet platform fails, has collected complaints from at least 45 countries since the fall.Ībout 16,000 people posted messages about the problems of various services.
The problems started shortly after 5 PM PST, around 12 PM in Washington, and completely prevented all three apps from working: information could not be updated, messages could not be sent or received.
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